1. Overview and our commitment
This Privacy Policy explains how Yes We Can Drinks Inc. collects, uses, stores, and protects personal information when you visit our website, place an order, contact our team, subscribe to our updates, or use any of the services we offer. The website and the digital services connected to it are developed and operated by the developer YesWeCan on behalf of Yes We Can Drinks Inc., a beverage company based at 2701-1480 Riverside Dr, Ottawa - K1G 5H2, Canada (CA).
We treat personal information with the same care we apply to our recipes. We collect only what we need, we use it only for clear purposes, and we do not sell it to anyone. By using our website or contacting us, you agree to the practices described in this policy. If you do not agree with any part of this policy, please stop using the website and contact us with any questions before you continue.
This policy applies to everyone who interacts with us, whether you are a retail customer, a wholesale buyer, a distribution partner, a supplier, or simply a visitor reading about our drinks. We keep the language plain on purpose, because privacy matters should never be hidden behind jargon.
2. Who we are
Yes We Can Drinks Inc. is a beverage company that crafts sparkling sodas, pressed juices, energy drinks, teas, and infused waters. Our registered business address is 2701-1480 Riverside Dr, Ottawa - K1G 5H2, Canada (CA). We operate the website available at https://www.yeswecan.lat and provide related bottling, distribution, and retail services to partners in twelve countries.
The developer YesWeCan builds and maintains the software, forms, order systems, and communication channels that power this website. When this policy refers to the company, we, or us, it means Yes We Can Drinks Inc. and its authorized partners. When we process your information together with a partner, we remain responsible for the overall handling of your data under this policy.
Our contact email for privacy questions is request@yeswecan.lat, and our phone number is +17167228372. We will always confirm who we are before we act on any privacy request, and we will never ask you to share sensitive personal details through an unsecured channel.
3. Scope of this policy
This policy covers the personal information we collect through the website, through email and phone communication, through orders and invoices, and through our wholesale and distribution relationships. It also covers information collected when you use our contact forms, sign up for product updates, or request samples and quotes.
This policy does not cover the practices of third parties whose websites we link to, and it does not cover information you share publicly on social media pages we operate. When you interact with those pages, the platform hosting the page collects its own data under its own privacy rules, and we encourage you to review them.
If you are a business partner or supplier, this policy works together with the contracts and terms we hold with you. Where a contract contains a more specific data handling clause, that clause applies to the relevant activity. Where no contract exists, this policy sets the baseline for how we treat your information.
4. Information we collect
We collect several categories of information depending on how you interact with us. The categories are described below, and we always try to collect the least amount needed for the purpose at hand.
- Contact details such as your name, email address, phone number, postal address, and company name.
- Order details such as the products you order, quantities, delivery addresses, and delivery preferences.
- Account details such as a username, password, and order history if you create a wholesale account with us.
- Payment details such as billing information, transaction identifiers, and the payment method you choose. We do not store full card numbers on our own servers.
- Technical details such as your browser type, device type, operating system, language, and internet protocol address.
- Usage details such as the pages you visit, the time you spend on the site, and the links you click.
- Communication details such as the content of messages you send us, call notes, and records of support enquiries.
We do not intentionally collect sensitive categories of information such as health records, biometric identifiers, or details about political or religious beliefs. If you send us such information in a message by accident, we will treat it confidentially and delete it when it is no longer needed.
5. How information is collected
We collect information in a few straightforward ways. First, you provide it directly when you fill in our contact form, place an order, request a quote, subscribe to updates, or speak with our team by phone or email. Second, we collect it automatically through technologies such as cookies and server logs when you browse our website. Third, we may receive it from our business partners, such as retailers who pass along a delivery instruction on your behalf, or from payment processors who confirm a completed transaction.
When you provide information directly, you control what you share. We mark the fields that are required so you always know what is essential, and optional fields stay clearly optional. When information is collected automatically, we explain the purpose in this policy and in our cookie notices so that nothing happens behind your back.
We also generate information internally, such as order numbers, delivery tracking codes, and internal quality records linked to a batch or a customer account. This generated information helps us run our business accurately and answer your questions quickly when you call.
6. How we use your information
We use your information only for purposes that are clear and connected to the service we provide. The main purposes are listed below.
- To respond to your enquiries and provide customer support by phone, email, or our contact form.
- To process orders, confirm payments, arrange shipping, and deliver your drinks to the address you provide.
- To manage your wholesale account, including order history, invoices, and delivery scheduling.
- To send service messages about your order, such as delivery updates and receipt confirmations.
- To send marketing updates, new product announcements, and taste testing invitations, but only where you have agreed to receive them.
- To improve our website, our recipes, and our service by analyzing how visitors use our pages.
- To detect and prevent fraud, unauthorized transactions, and misuse of our services.
- To meet our legal, accounting, and safety obligations, including tax reporting and product recall readiness.
We do not sell your personal information, and we do not share it for advertising targeting with unrelated companies. If we ever change that practice, we will update this policy and give you a clear way to object before any such change takes effect.
7. Legal basis for processing
Data protection laws in many regions, including the European General Data Protection Regulation, require us to explain the legal basis for processing personal information. We rely on several bases depending on the activity.
For processing an order, delivering products, and providing customer support, we rely on the basis of performing a contract with you or taking steps you asked us to take before entering a contract. For billing, tax, and product safety records, we rely on legal obligations that apply to a beverage company.
For direct marketing where you have subscribed, we rely on your consent, which you may withdraw at any time by using the unsubscribe link in any message or by contacting us. For website analytics and service improvement, we rely on our legitimate interest in understanding how our site works and making it better, balanced against your right to privacy. We evaluate this balance carefully and we do not process more data than we need.
10. Third party processors
We work with a small set of trusted service providers that process personal information on our behalf. These providers are chosen carefully and are bound by written agreements that include confidentiality and security commitments.
- Hosting and infrastructure providers that store the website and its data on secure servers.
- Payment processors that handle card transactions and keep payment data encrypted.
- Shipping and logistics partners that receive names and addresses to deliver orders.
- Email service providers that deliver order confirmations and, where agreed, marketing messages.
- Analytics providers that help us understand website usage in aggregate form.
We review our processor agreements on a regular basis and we only retain providers that meet our standards for data protection. If you would like the names of the processors we currently use, contact us at request@yeswecan.lat and we will share a list, subject to any confidentiality limits in our own agreements.
11. Data retention
We keep personal information only as long as needed for the purpose it was collected. Order records and invoices are kept for the period required by tax and accounting law, which is typically several years, so that we can answer audit and regulatory questions accurately.
Contact form messages and support correspondence are kept for a shorter period, usually long enough to resolve the matter and to answer any follow-up questions. Newsletter subscriptions are kept until you unsubscribe, and analytics data is kept in aggregated form for as long as the analytics provider retains it under its own policy.
When information is no longer needed, we delete it or anonymize it so that it can no longer be linked to you. We apply the same discipline to records held by our processors through the retention limits in our agreements with them. If you want to know how long a specific category of data is kept, ask us and we will explain the period that applies.
12. How we protect your information
Protecting your information is a priority for us. We use technical and organizational measures appropriate to the sensitivity of the data we hold. Website traffic is protected in transit with encryption, access to our internal systems is limited to staff who need it for their role, and accounts are protected with strong passwords and regular reviews.
We train our team on data protection fundamentals, we limit physical access to our offices and facilities, and we apply the principle of least privilege, meaning each person can reach only the data their job requires. Our processors are required to apply similar standards through their own security programs.
No method of transmission or storage is completely secure, and we cannot guarantee absolute protection against every possible threat. If a security incident does affect your personal information, we will notify you and the relevant authorities in line with the law, and we will do our best to limit any harm. If you notice anything suspicious, such as an unexpected charge or message, contact us right away.
13. International data transfers
We operate from Canada and we deliver to twelve countries, which means your information may be processed in a country different from the one where you live. When we transfer data across borders, we rely on recognized legal mechanisms, including standard contractual clauses approved by data protection authorities where required.
Our service providers may store data on servers located in Canada, the United States, or the European Economic Area. For transfers to the United States, we rely on providers that participate in recognized certification frameworks or that have signed appropriate contractual safeguards with us.
If you are located in a region with strong data protection rights, we make sure those rights travel with your data, wherever it is processed. We will always inform you if we change a data destination in a way that affects your privacy, and we will ensure the level of protection matches or exceeds the standard in your home region.
14. Privacy for children
Our products and our website are intended for adults and for businesses that purchase drinks for their customers. We do not knowingly collect personal information from children, and we do not market our products directly to children.
If you are a parent or guardian and you believe your child has provided personal information to us through our website or contact forms, please contact us at request@yeswecan.lat. We will investigate promptly and delete the information if we confirm it came from a child.
Because our drinks are food and beverage products, we encourage parents to make their own choices about what their family drinks, and we keep our product labeling clear about ingredients and caffeine content so those choices can be informed ones.
15. Your rights and choices
Depending on where you live, you may have specific rights over your personal information. These rights may include the right to access a copy of the data we hold about you, the right to ask us to correct inaccurate information, and the right to request deletion of information we no longer need.
You may also have the right to restrict or object to certain processing, the right to receive your data in a portable format, and the right to withdraw consent where our processing relies on it. You can exercise any of these rights by contacting us at request@yeswecan.lat, and we will respond within the time limits set by law, typically within thirty days.
We will verify your identity before acting on a request, and we may ask for a small amount of confirming information. You have the right to complain to your local data protection authority if you believe we have not handled your data properly. We hope you will give us the chance to put things right first, because we take every request seriously.
16. Third party links
Our website may contain links to other websites, including those of our retail partners, delivery services, payment providers, and industry resources. These links are provided for your convenience, and they have their own privacy policies that we do not control.
When you leave our website, the privacy practices of the site you visit apply, not ours. We encourage you to read the privacy policy of any website before you provide personal information to it. We are not responsible for the content or the data practices of third party sites, even when we link to them from our pages.
We review the links we publish regularly and remove any that no longer serve our users or that we believe could be misleading. If you find a link on our site that leads somewhere unexpected, please tell us so we can check it.
17. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, in the law, or in the technology we use. When we make material changes, we will update the effective date at the top of this page and we will take reasonable steps to notify you, such as a notice on our website.
We will not reduce your rights under this policy without your consent. Material changes will apply only to information collected after the new version takes effect, unless the law requires otherwise. Older versions of the policy will be kept on request.
We encourage you to review this page periodically so you stay informed about how we handle your information. Continuing to use our website after changes take effect means you accept the updated policy. If you do not agree with an update, you may stop using the site and ask us to delete your data as described above.
18. Contacting us
If you have any questions about this Privacy Policy, about the information we hold about you, or about any privacy request, our team is happy to help. You can reach us by email at request@yeswecan.lat or by phone at +17167228372 during our business hours, which run Monday to Friday from 8:00 AM to 6:00 PM Eastern Time.
You may also write to us by post at the following address: Yes We Can Drinks Inc., 2701-1480 Riverside Dr, Ottawa - K1G 5H2, Canada (CA). Please mark any postal privacy correspondence clearly so it reaches the right member of the team without delay.
We will acknowledge every privacy enquiry within one business day and provide a full response within the period required by law. If we cannot resolve your concern to your satisfaction, you may contact your local data protection authority, and we will cooperate fully with any investigation.